Thank you for shopping at Jewelry Treasures For Loved Ones. Jewelry Treasures For Loved Ones, we strive to provide our customers with the highest quality products and services.

All of our products are customized, personalized or printed on demand.
This is why we regret to inform you that we do not offer refunds on any jewelry purchases. 
We review all refund requests, orders may be received not up to standard which can happen rarely, as we make hand customize and personalized products for each and every order. While we cannot consider refunding orders, we will consider issuing a remake under certain circumstances at no extra charge.

All orders must have Package Protection to claim a remake for items marked as delivered but reported missing. 

If the order falls under the following, you may request a remake:

1. The item itself, an attachment, or the box arrived damaged or shouldn't of passed QA.
-We will only resend the damaged parts of the order.
For example if a chain or box is damaged, we would resend the chain or box on it's own.

2. The artwork received is incorrect, or the wrong item was received.
-If a message card is wrong or damaged, we would resend the message card only. For products that may have been received with the wrong design or product, Support Services must receive a video of the product and the package that the product was received in. If we do not receive this information, your request for a remake will be denied.

3. The item has been stuck in transit for an unreasonable amount of time.
-"Unreasonable" depends on the circumstances and requires investigation. For example; some countries take longer to process packages at customs and waits of multiple weeks can be common during busy periods.